Swiggy is Hiring for Sr Executive – Relationship & Business Performance Roles. Any Graduate Candidates can apply for the post.
Swiggy job Overview
- Company – Swiggy
- Role – Sr Executive – Relationship & Business Performance
- Qualification – Any Graduate
- Location – Pan India
- Experience – 3 + years
JOB DESCRIPTION
We are hiring the role of Senior Executive- Relationship & Business Performance for the team of City Business Operations. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
Roles and Responsibilities:
- Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience.
- Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
- Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience.
- Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
- Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
- Provide recommendations on the training aspects required to deliver/improve Cx metrics.
Basic Qualifications
- Graduate / 3-5 years of retail management experience
- Must have led 15+ people/ employees at Retail/ Store.
- Problem solving, data-driven decision-making
- Adaptability to dynamic situations.
- Experience from retail/FMCG/ quick commerce Industry.
Apply link
For Sr Executive – Relationship & Business Performance – CLICK HERE
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