Teleperformance is Hiring for Many Roles. Any Graduate / Undergraduates Candidates can apply for the post.
Teleperformance job Overview
- Company – Teleperformance
- Role – Digital Relationship Executives, Global Research Specialist
- Qualification – Any Graduate/Undergraduates
- Location – Pan India
- Experience – Fresher or Experienced
JOB DESCRIPTION
Digital Relationship Executives
Relationship Executives needs to manage calls from Premium account holder customers regarding Banking Products, customer service problems and Generate Lead of Banking products like Personal Loan, Home Loan, General insurance, Credit card, Auto Loan etc.
Global Research Specialist
In this role, you will have the chance to develop and implement all aspects of customer experience research, including partnering with key stakeholders to frame problems, appropriately scope out and design the research outputs, analyze results, and present findings.
Roles and Responsibilities:
Digital Relationship Executives
- Relationship Management – To develop and strengthen customer relationships through effective relationship management in accordance with the business goals
- Client Outreach – Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs
- Customer Service and Sales – Up selling, cross-selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customer’s Banking Requirements
Global Research Specialist
- Support all aspects of research, including partnering with key stakeholders to frame problems, scope, and design research outputs, analyze results, and present findings
- Translate data into actionable business insights that drive business outcomes. Create presentations and visual outputs
- Validate outputs created. Drive research innovation and remain updated with new trends across the industry
- Support the development of proposals. Participate in the training and development of internal and external team members
- Support creation of analysis and materials to be presented to companies
Basic Qualifications:
Digital Relationship Executives
- Graduate/Undergraduates in any stream
- Freshers can apply
- Language capabilities – English (Written & Verbal)
Global Research Specialist
- Higher Education Degree (Market Research, Statistics, Marketing, Social Sciences, Business, etc.)
- Minimum 3-year experience conducting custom research and insights projects in either client or agency
- Knowledge of Statistics. Understanding of data analysis involving respondent-level survey data. Proficiency in MS Office – especially PowerPoint and Excel
- Strong analytical and critical thinking skills. Proficiency in Data Analytics and Visualization Tools (SAS, SPSS, R, Power BI, etc.). Fluency in English both written and spoken (mandatory)
Apply link
For Digital Relationship Executives – CLICK HERE
For Global Research Specialist – CLICK HERE
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