Concentrix is Hiring for Many Roles. Any Graduate / Undergraduate Candidates can apply for the post.
Concentrix job Overview
- Company – Concentrix
- Role – Representative-Operations , Call Center Representative
- Qualification – Any Graduate / Undergraduate
- Location – Noida, Bangalore, Pune
- Experience – Fresher or Experience
JOB DESCRIPTION
Representative-Operations
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Call Center Representative
Actively prospect and generate new business opportunities through referrals, networking, and cold calling. Understand clients’ insurance needs and recommend suitable coverage options (e.g., life, health, auto, home, term insurance). Develop and deliver tailored insurance solutions based on individual or business requirements.
Roles and Responsibilities:
Representative-Operations
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services. Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Call Center Representative
- Build and maintain strong client relationships to ensure retention and satisfaction.
- Meet and exceed sales targets and KPIs.
- Assist clients with claims processing and provide ongoing support.
- Stay updated on industry trends, product updates, and regulatory changes to offer accurate advice.
- Manage administrative tasks, including preparing quotes, processing applications, and maintaining records in CRM systems.
- Provide excellent customer service by addressing client concerns in a timely and professional manner.
Basic Qualifications:
Representative-Operations
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- Courteous with strong customer service orientation. Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Based on location and/or program, additional experience/skills may be required
Call Center Representative
- Versant 3 and above with fluency in both English and Hindi.
- Proven experience as an Insurance Sales Agent or in a similar sales role in the financial services or insurance industry.
- Comprehensive knowledge of insurance products (auto, home, life, etc.).
- Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team.
- Proven ability to build and nurture client relationships.
Apply link
For Representative-Operations – CLICK HERE
For Call Center Representative (Noida, Bangalore) – CLICK HERE
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