American Express India careers 2025; Explore Opportunities

American Express is Hiring for many roles. Here is everything that you need to know about this post!

 

American Express job Overview

 

  • Company –  American Express
  • Role –  Analyst- Customer Service, Financial, Data Science
  • Qualifications –  Bachelor’s Degree
  • Location –  Hybrid
  • Experience – Fresher or Experienced

 

JOB DESCRIPTION

 

Analyst- Customer Service

The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products and make informed decision to pay or decline the request post determining if all the compliance requirements are met.

 

Financial Analyst

This position is for a key member of the Global Rewards Center of Excellence and will be responsible for providing accounting guidance on rewards related transactions and control questions that arise during the year. This will include liaising with various internal and external groups throughout the organization. Incumbent will be required to utilize their understanding of control environment to analyze current practice with a view to improve processes by providing alternative solutions. 

 

Roles And Responsibilities

 

Analyst- Customer Service

  • Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
  • Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques. Handle Escheatment calls and faxes.
  • Process Refund Requests, Overspend and Excessive balance cases
  • Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
  • Respond to customer escalation and conduct a root cause analysis of the escalation
  • Leverage expertise in analyzing risk related data, identifying fraud connections

 

Financial Analyst

  • The Incumbent Should Have Sound Accounting Knowledge And Prior Exposure To Amex Processes, Business And Systems.
  • Must Possess Excellent- Written And Verbal Communication Skills, Including The Ability To Clearly And Concisely Translate Complex Accounting Jargon Into Plain English.
  • Interface with key reporting groups/ systems and interaction with technologies groups
  • Support the maintenance of a robust control environment for E2E Rewards
  • Support projects and business initiatives to ensure Financial and Control requirements / considerations are addressed 6. Conduct Post Implementation Reviews This role may be subject to additional background verification checks

 

BASIC QUALIFICATIONS

 

Analyst- Customer Service

  • Graduate with 0 – 3 years of Prior Experience
  • Work in a 24*7 work environment in a customer facing calling profile
  • Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
  • Good oral and written communication skills in English

 

Financial Analyst

  • Accounting or Finance with a degree in Accounting or Finance; CA and/or MBA highly desired
  • Knowledge of Financial Services industry preferred
  • Demonstrated commitment to quality and accuracy- Proven demonstration of personal excellence
  • Ability to process information (identify issues) quickly
  • SOX, Operational Risk and/or Audit experience preferred
  • Results driven, self-starter; able to lead and influence without authority

 

Apply link

 

For Analyst- Customer Service –  CLICK HERE

For Financial Analyst –  CLICK HERE

For Analyst-Data Science –  CLICK HERE

 

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Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.

 

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