Concentrix is Hiring for Many Roles. Any Graduate Candidates can apply for the post.
Concentrix job Overview
- Company – Concentrix
- Role – Representative, Operations, HR Manager
- Qualification – Any Graduate
- Location – Pan India
- Experience – Fresher or Experienced
JOB DESCRIPTION
Representative, Operations
The Representative Customer Service position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.
HR Manager
In Concentrix Create Capacity Plans for Enterprise and co-create with partners for their sites. Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements
Roles and Responsibilities:
Representative, Operations
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Maintain basic knowledge of client products and/or services. Prepare complete and accurate work including appropriately notating accounts as required
HR Manager
- Work on the overall Capacity planning for HC
- Continuously monitor the performance against the plans and refine and redefine assumptions as and when required
- Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources
- Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan
- Maintain Historical Data and trends, review DOW and Intraday Patterns, AHT profiling, Assumption Management
- Own HC reconciliation with partner WFM teams.
Basic Qualifications:
Representative, Operations
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- Fresher or any experience
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
HR Manager
- Overall, 2-3 years in a planning role for a contact center.
- Experience in managing Capacity Plans for a multi-site and multi-vendor environment
- Strong process and mathematical orientation
- Experience of simulations and scenario planning
- Experience of Verint will be an added advantage.
Apply link
For Representative, Operations – CLICK HERE
For HR Manager – CLICK HERE
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