Hike is Hiring for Account Manager & Product Analyst Role. Here is everything that you need to know about this job!
Hike job Overview
- Company – Hike
- Role – Account Manager & Product Analyst
- Qualification – Bachelor’s degree
- Experience – 2 years
- Location – Work From Home
Roles and Responsibilities
Product Analyst
- Strategy: Perform quantitative analyses that translate data into actionable insights and provide analytical, data-driven decision-making
- Strategy: Conduct competitive analysis to identify strengths, weaknesses, and opportunities in the market to help inform our strategy
- Strategy: Own and evangelize data-driven experimentation in the team to improve the product offerings and document it
- Strategy: You’ll be part of the Data Platform team and will have experimentation at the core
- Operations: Enable reviews, deep dives and analyses through the effective use of data and communicate and report insights and recommendations
Account Manager
- Customer Relationship – Trust Building: Instill trust among high-value players by demonstrating reliability, transparency, and a deep understanding of their preferences and gaming habits
- Customer Relationship – Expectation Management: Develop and maintain strong, long-lasting relationships with high-value customers, ensuring their needs and expectations are met
- Operations – Real Time Support: Provide quick, real-time support and resolution for any issues or inquiries, ensuring a seamless and satisfying user experience
- Strategy – User Engagement: Identify opportunities to motivate high-value customers to increase their engagement and activity on the platform through personalized recommendations and incentives
- Operations – Feedback Collection: Establish and manage effective feedback channels to capture user insights, suggestions, and concerns, and communicate them to relevant internal teams
Basic Qualifications
Product Analyst
- You have 2+ years of experience performing quantitative analysis, preferably for an Internet or technology company | Top Talent in Every Role
- You have a Bachelor’s degree in Math, Statistics, Comp Science, Engineering, or other technical field required; advanced degrees are strongly preferred | Top Talent in Every Role
- You are hands-on with Python and SQL | Top Talent in Every Role
- You are comfortable manipulating, transforming, and analyzing complex, high-volume, high-dimensionality data from varying sources | Be curious & keep learning
- You have excellent data visualization capabilities, coupled with a holistic sense of interpreting patterns in data and producing meaningful insights | Innovation & Make Magic
Account Manager
- Minimum of 5+ years of experience in account management, customer relations, or a similar role within the gaming or technology industry | Top Talent in every role
- Exceptional verbal and written communication skills, with the ability to engage and build rapport with high-value customers | Customer obsession
- Strong problem-solving skills, with the ability to provide quick, effective solutions to complex issues | Think Deeply
- Moderate Proficiency in using data and analytics to inform decision-making and tailor user engagement strategies | Top Talent in every role
- A deep commitment to providing exceptional customer service and enhancing the user experience | Customer obsession
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and user needs | Move Fast
- Collaborative mindset with the ability to work effectively with cross-functional teams. | Pro-Sports Team
Apply Link
For HIKE Product Analyst – CLICK HERE
For HIKE Account Manager – CLICK HERE
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