WNS jobs is Hiring for Associate/Senior Associate Roles. Any Graduate Candidates can apply for the post.
WNS job Overview
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- Company –WNS
- Role – Associate/Senior Associate
- Qualification – Any Graduate / 12th pass eligible (Gurgaon)
- Location – Gurgaon, Bangalore, Mumbai, Hyderabad
- Experience – Fresher or Experienced
JOB DESCRIPTION
Answer incoming calls/Chats and respond to customer queries• Research and resolve customer issues using the tools and applications provided• Attention to detail and accuracy• Ability to communicate clearly, concisely and effectively • Maintain expected Quality Targets• Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met• Meet internal Production, Utilization and Productivity target.
Roles and Responsibilities:
- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
- Assist customers with product or service-related questions, account inquiries.
- Utilize active listening skills to understand customer needs and ensure their satisfaction.
- Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
- Document customer interactions and update customer records with accurate information.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
- Upsell and cross-sell products or services basis process requirement
- Perform all duties within team and personal targets.
- Must be comfortable with 24*7 work environment especially night shifts.
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BASIC QUALIFICATIONS
- Graduate
- 12th pass eligible (Gurgaon)
Apply link
For Bangalore – CLICK HERE
For Mumbai – CLICK HERE
For Hyderabad – CLICK HERE
For Gurgaon – CLICK HERE
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Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.