Unilever is Hiring for Key Accounts Executive & Customer Service Officer Roles. Here is everything that you need to know about this post!
Unilever job Overview
- Company – Unilever
- Role – Key Accounts Executive & Customer Service Officer
- Location – India
- Qualifications – Bachelor’s Degree or Post Graduate degree
- Experience – 2 + years
JOB DESCRIPTION
Customer Service Officer
Achieve sales targets through personal selling (visiting market) and driving the distribution system. Managing the distributor system in terms of both front-end and back-end infrastructure. Systematically analyse, extract and use MIS reports to identify possible gaps and opportunities to improve execution and performance in your respective geography.
Key Accounts Executive
The role will be a part of the Modern Trade ICD Sales team in a customer facing assignment. He/ She works in tandem with other functions viz. CM, ASM, Finance, Supply Chain & branches. Executive would also assist the KAM in handling the account portfolio.
The right candidate for this role needs to be good at customer relations and maintaining a great and positive working equation with his/her counterparts.
Roles and Responsibilities
Customer Service Officer
- Negotiate with distributors and develop his people on managing customers to obtain more business.
- Cultivate and leverage relationships with trade to strengthen our market position. Further, use the same the generate and provide market feedback and reports to the branch office.
- Analyse how to improve the competitive position in the market through improved customer service.
- Monitor systematically the performance of the distributor and distributor’s sales team and take corrective action (infrastructure gaps).
Key Accounts Executive
- Managing the accounting and claim settlements with the customer to ensure clean accounting.
- The person would be responsible for leading and closing all operational work and day to day tasks with the customers which is very critical in ensuring customer delight.
- The KAE job by nature requires him/her to generate practical yet creative solutions to improve execution in the accounts. Scope includes innovating in the areas of POSM, Ops, Merchandising, Promotion, & ways of working in his day-to-day job.
- The KAE manages contact with various key decision makers across the hierarchy in the modern trade accounts that he/she handles. He/She also handles contact with the merchandising partners.
Basic Qualifications
Customer Service Officer
- Required a Minimum Fulltime Graduation
- Minimum 2 years of Experience in Channel Sales.
- Excellent in ROI Calculations & RS Distribution Management
- Should be well-versed with RS appointment & Sales Planning
- Conducting promotional activities & execution
- Knowledge of MS-Office particularly Excel
Key Accounts Executive
- MBA/PGDM degree in Sales/ Marketing with min 3-4 yrs of relevant experience
- Strong in inter- personality and out going
- Should be target oriented and determined selling skills is required
- Must have a bend towards being data centric and ensuring that the business is driven by data and insights
Apply link
For Customer Service Officer – CLICK HERE
For Key Accounts Executive – CLICK HERE
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