Sutherland is Hiring for customer executive Roles. Any Graduate Candidates can apply for the post.
Sutherland job Overview
- Company – Sutherland
- Role – customer executive
- Qualification – Any Graduate
- Location – Hybrid
- Experience – Freshers or Experienced
JOB DESCRIPTION
Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.
Roles And Responsibilities
- Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquiries, billing/refunds, etc
- Update and input Customer details and contact notes accurately into the system(s)
- Resolve Customer problems in a timely fashion & Deliver on Customer commitments
- Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
- Achieve and maintain required metrics and goals
BASIC QUALIFICATIONS
- Minimum HSC or Graduation
- High level of spoken English with great American culture understanding.
- Experience in providing fantastic customer service on the phone.
- Amazing phone presence (people can literally hear you smiling).
- Fluent comprehension and composition skills while communicating and retaining shared thoughts.
- Ability to manage and maintain required communication pace.
- Ability to maintain and manage active engagement during communications.
Apply link
For Bengaluru – CLICK HERE
For Hyderabad – CLICK HERE
For Kerala – CLICK HERE
For Chennai – CLICK HERE
For Madhya Pradesh – CLICK HERE
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