SAP is Hiring for Many Roles. Here is everything that you need to know about this post!
SAP job Overview
- Company – SAP
- Role – Specialist Customer Success Manager, HR
- Qualification – Bachelor’s Degree
- Location – Hybrid / Mumbai, Bangalore
- Experience – 2+ years (varies by roles)
JOB DESCRIPTION
Specialist Customer Success Manager
The Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within their assigned solution portfolio.
HR
You will leverage pro-active sourcing skills to attract passive talent as well as active job-seekers. Partner with Hiring Managers to educate on talent availability and advise on recruiting strategies. We have an exciting opportunity for a Talent Attraction Partner to join our enthusiastic team based out of Bangalore campus office.
Roles and Responsibilities:
Specialist Customer Success Manager
- Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the S-CSM/E-CSM role, a critical customer facing function within our dynamic Customer Success board area.
- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field.
HR
- Sourcing technology talent through a variety of methods including advertising, direct sourcing, networking, Internet searches, database searches and talent mapping.
- Screening resumes to determine preliminary matches and conducting phone and/or video conference interviews to qualify candidates
- Initiating interview scheduling using the applicant tracking system which engages our Recruiting Operations team to schedule the interview
- Posting open positions on external internet sites and our internal website.
- Engaging other specialist HR teams engaged in position creation, interview scheduling, offer generation and onboarding in a timely manner
Basic Qualifications:
Specialist Customer Success Manager
- 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that includes resolution and escalation management.
- Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
- Strong communication skills including fluency in English and local language.
- Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy and “can-get-it-done” mentality.
- Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
HR
- 4-8 years of full life cycle recruiting experience in IT or Sales recruitment with a product or services/consulting organization
- Proven track record of building rapport with hiring managers and cross-functional partners, across regions and teams
- Inform company’s strategic direction through understanding of the talent market (e.g., where to find particular skills, salary expectations of those with similar skills, etc.)
- Have solid understanding of the complete recruiting function, including: research, sourcing, networking, behavior based interviewing and closing. Knowledge of the technology, consulting or sales talent market and the software/tech industry is essential
Apply link
For SAP Specialist Customer Success Manager – CLICK HERE
For SAP HR – CLICK HERE
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Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.