SAP is Hiring for Business Processes Consultant Roles. Here is everything that you need to know about this post!
SAP job Overview
- Company – SAP
- Role – Business Processes Consultant
- Location – Hybrid
- Experience – 3 – 5 years
JOB DESCRIPTION
Select Care Support Consultant is a designated configuration expert, assigned to assist Select Care Customers globally. Troubleshoot issues and solve configuration cases. A successful individual in this position should be able to add, edit or removing configurable options as necessary along with be able to troubleshoot and provide resolution to any issue reported by the customer.
The Onboarding Advisor role is responsible delivering Embedded Launch Activities (EmLA) to customers, which include orchestrating the customer onboarding journey for Cloud ERP from signature to successful go live. Onboarding Advisor ensures the delivery of expert guidance and enablement to our SAP customers during their onboarding cycle.
Roles and Responsibilities
- Fulfill customer configuration needs
- Work with customers to analyze the requirements and provide suitable solutions.
- Report and present complete details of work performed.
- Adhere to SAP Concurs rules of engagement for working with customer
- Ensure adherence & improvement of set KPIs such as SLAs, technical expertise , customer satisfaction.
- Work towards removing roadblocks in terms of team’s knowledge.
- Manage customer escalation and liaise with internal teams.
- Coach team members towards higher performance levels.
- Work towards improving customer satisfaction from the Service Administration and care services portfolio.
- Provide technical expertise at situations which demand higher level of expertise.
- Manage a portfolio of accounts, overseeing customer onboarding, implementation and adoption needs and assisting them to meet their objectives.
- Facilitate the transition from sales cycle to onboarding and project start
- Plan, manage and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation with an aim to achieve a successful on time go-live
- Validate and capture customer project plans and objectives
- Introduce customers to key resources and set onboarding delivery expectations
Skills Required
- Ability to understand complex business requirements.
- Able to work with complex customer situations and translate requirements into configuration. Apply disciplined approach towards solving customer cases.
- Technical competence towards system configuration.
- Good people management skills.
- Should have managed complex customer situation.
- Creative solution development
- Excellent communication and presentation skills
- Analysis and troubleshooting skills
- Knowledge of software deployment life cycle and testing practice.
- Strong computer skills / Microsoft Office knowledge.
- Ability to present data in a skilled manner is highly desirable.
- Excellent knowledge on SQL, Python and any other programing languages will be given preference.
- Ability to understand and complete automation & small custom code development. Ability to use artificial intelligence tools effectively for developing tools.
Apply link
For Business Processes Consultant – CLICK HERE
For Business Processes Associate Consultant – CLICK HERE
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