Nokia is Hiring for Customer Technical Manager Roles. Here is everything that you need to know about this post!
Nokia job Overview
- Company – Nokia
- Role – Customer Technical Manager
- Qualification – Graduate equivalent (or higher) degree
- Location – Work From Home
JOB DESCRIPTION
End-to-End family (E2E) comprises the support of customers across different Business Units/Business Groups as needed, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.
Roles and Responsibilities:
- Manages all the technical management activities defined in Customer contract with small /medium business volume and average complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase.
- Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines and PM@Nokia Methodology.
- Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
- Supports Project Execution Owner (PEO) to ensure delivery handover to regular operations and to assure actions have been successfully implemented..
- Identifies new technical management related opportunities to expand contracts with the customer (EG network expansion, new features, software corrections implementations).
Basic Qualification & Skills:
Scope & Contribution
- Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations.
- Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.
Innovation
- Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues.
- Suggests improvements and seeks opportunities for innovation.
- Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.
Communication
- Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.
- Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function.
- May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset
Knowledge & Experience
- Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents.
- Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.
Apply link
For Customer Technical Manager – CLICK HERE
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