NatWest is Hiring for Customer Service & Operations Analyst Roles. Any Graduate Candidates can apply for the post.
NatWest job Overview
- Company – NatWest
- Role – Customer Service & Operations Analyst
- Location – Gurugram, Bengaluru
- Qualifications – Graduate
- Experience – Fresher / Experienced
JOB DESCRIPTION
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
Roles and Responsibilities
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
Basic Qualifications
- Graduate (in the fields of B.Com, B.A., BBA or B.Sc) who’re comfortable working in round-the-clock rotational shifts
- Preferably 2022 and 2023 passed out graduates
- Excellent written communication skills
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
Apply link
For Gurugram – CLICK HERE
For Bengaluru – CLICK HERE
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