NatWest Careers 2024: Check more Opportunities

NatWest is Hiring for Customer Service & Operations Analyst Roles. Any Graduate Candidates can apply for the post.

NatWest job Overview

 

  • Company –  NatWest
  • Role – Customer Service & Operations Analyst
  • Location – Bengaluru, Gurugram, Chennai
  • Qualifications –  Bachelor’s degree
  • Experience –  Freshers or Experienced

 

JOB DESCRIPTION

 

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

 

Roles and Responsibilities

 

  • Identifying barriers to performance and coordinating improvements to enhance our efficiency
  • Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
  • Keeping accurate records of day to day operations, logging incidents and identifying trends
  • Reviewing manual or ineffective processes which could be automated or enhanced
  • Maintaining a focus on improving our customer service and experiences

 

Basic Qualifications

 

  • Graduate(in the fields of B.Com, B.A., BBA or B.Sc) who’re comfortable working in round-the-clock rotational shifts
  • Preferably 2022 and 2023 passed out graduates
  • Excellent written communication skills
  • The ability to convey information in a simple and understandable way
  • An understanding of contact centre operations and performance metrics
  • Microsoft Office skills, including PowerPoint, Excel and Word

 

Apply link

 

For Customer Service & Operations Analyst (Gurugram) –  CLICK HERE

For Customer Service & Operations Analyst (Bengaluru) –  CLICK HERE

For Customer Service & Operations Analyst (Chennai) –  CLICK HERE

 

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Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.

 

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