ICICI Bank is Hiring for Phone Banking Relationship Manager Roles. Graduate Candidates can apply for the post.
ICICI Bank job Overview
- Company – ICICI Bank
- Role – Phone Banking Relationship Manager
- Qualification – Graduate
- Location – Pan India
- Experience – 0-5 years
JOB DESCRIPTION
As a Phone Banking Relationship Manager , you will have the opportunity to engage with all customers of the Bank and provide every assistance required to ease their financial journeys and service their banking and investment needs as part of Customer 360-degree banking.
On a day-to-day basis, you will be responsible for resolving customer queries over the phone, providing relevant product and service information, and cross-selling various banking products to our existing customers over the phone, all while providing excellent service.
Roles and Responsibilities:
- Query Resolution: Handling and resolving customer complaints over the phone channel.
- Customised Solution Offering: Providing customers with relevant products and services to help meet their needs.
- Behold our values: While servicing customers, keep the philosophy of Fair to Customer and Fair to Bank at the core.
- Providing 360-degree banking: Offer products based on customer needs while collaborating with other teams in the bank to understand suitable product offerings.
- Adherence to compliance: Be compliant with information security norms and quality process norms.
BASIC QUALIFICATIONS
- Educational Qualification: Graduates or Engineers in any discipline.
- Communication skills: Good oral and written communication skills.
- Customer service: Delivering impeccable customer service in all engagements.
- Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.
- Be Proactive: Ability to address customer concerns by providing a viable solution.
Apply link
For ICICI BANK Phone Banking Relationship Manager – CLICK HERE
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Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.