Hilton is Hiring for Associate & Human Resource Roles. Here is everything that you need to know about this post!
Hilton job Overview
- Company – Hilton
- Role – Front Office Associate, Training Executive
- Location – Bengaluru, Gurugram
- Experience – Relevant Experience
JOB DESCRIPTION
Front Office Associate
Hilton- As Front Office Associate, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Associate truly influences the first impressions of our Guests.
Training Executive
Hilton- The Training Executive coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implement systems that promote growth and development, ensuring that all promises to stake holders are delivered. He / she assists the Learning and Development Manager in creating an effective and efficient operation for the Training department.
Roles And Responsibilities
Front Office Associate
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Training Executive
- Maintenance of employee records including personnel files, learning history
- Scheduling and coordination of training classes including maintenance of the training calendar
- Assisting training manager as co-facilitator to run training programs including Induction.
- Assist in the maintenance of an active list of interns and help coordinate placement of current openings advertising
- Knowledge of hotel, meeting space facilities, and basic understanding of departmental operations.
- Prepare and distribute reports measuring training results.
- Conducting service quality audits and tracking the progress
BASIC QUALIFICATIONS
Front Office Associate
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
Training Executive
- A passion for team work and development
- Excellent organizational skills with a high level of accuracy
- Excellent communication skills and ability to build effective long-term relationships
- Excellent computer skills
- Analytical approach to work
Apply link
For Front Office Associate – CLICK HERE
For Training Executive – CLICK HERE
Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.