Groww is Hiring for Customer Success – Escalation Social Media Roles. Any Graduate Candidates can apply for the post.
Groww job Overview
- Company – Groww
- Role – Customer Success
- Qualification – Any Graduate
- Location – Mumbai, Bangalore
- Experience – 2 + years
About Groww:
We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, and every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity, and the passion to constantly challenge the status quo.
Roles and Responsibilities
We are seeking a skilled professional from the financial services industry for the Customer Experience Social Media & Escalations role to manage consumer engagement and relationships, enhancing brand visibility and domain authority through outstanding service and communication.
- Oversee all customer queries and complaints on social platforms like Linkedin, Facebook, Instagram, Snapchat, and Twitter.Strong understanding of Stocks, F&O, and Mutual Fund products.
- Connect with customers through calls, emails, or social platforms to provide the best possible resolutions.
- Understand customer grievances, provide appropriate solutions, and ensure issues are resolved effectively.
- Work with cross functional teams such as brand marketing and CRM, to address and solve customer issues, complaints, and questions.
- Take a customer-focused approach to handle complaints and escalations, ensuring customer satisfaction.
Skills Required
- The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to manage and resolve issues efficiently.
- Ability to stay calm under pressure and handle difficult situations with professionalism.
- Minimum 2 years of Escalation handling experience on the Social Media Platform
Apply link
For Customer Success – Escalation Social Media – CLICK HERE
Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.