Acko is Hiring for Area Manager Roles. Here is everything that you need to know about this post!
Acko job Overview
- Company – Acko
- Role – Area Manager
- Qualification – Bachelor
- Location – New Delhi, Bangalore, Hyderabad
- Experience – Fresher or Experienced
JOB DESCRIPTION
Area Manager would be responsible for driving Franchisee success by driving profitability & productivity in operations of service centers, enforcing all key aspects of business right from setting up of the unit to ensuring SOP adherence, training adherence, process audits etc. The incumbent would also be responsible for explaining process gaps, business improvement opportunities to Franchisee owners by having regular in-depth conversations with them
- Execute strategy and roadmap for After Sales / Service operations.
- Responsible for building strategy for increasing the service market share for the business.
- Responsible for developing roadmap for workshop loading, achieving defined targets by number of job orders and service volumes.
- Ensure that COCO/Franchise partners are prompt, polite and efficient connect with potential and existing customers
- Obtains market information on competitive dealer service, and current market conditions including service promotions etc.
Roles and Responsibilities:
- Drive customer satisfaction by ensuring resolution of product issues and reduction of service / repair time.
- Improve service market share by driving more traffic into the workshop through various initiatives while continuing with the existing good practices.
- Meet/exceed customer satisfaction and Net Promoter Score goals. Analyse and report on customer satisfaction levels and NPS results as well as other key metrics/business drivers.
- Ensure infra standardization while a new unit is being set up by working closely with central teams and franchisee partner
- Ensure timely launch of new units and highlight risks and delay
- Ensure proper training and readiness for all franchisee staff
BASIC QUALIFICATIONS
- Bachelor’s / Master’s Degree
- Fresher or Experienced
Apply link
For New Delhi – CLICK HERE
For Hyderabad – CLICK HERE
For Bangalore – CLICK HERE
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Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.