Explore Thrilling Career Paths with American Express for 12th pass

American Express is Hiring for  Customer Service Associate  Roles. 10+2 in any workstream Candidates can apply for the post.

American Express job Overview

 

  • Company –  American Express
  • Role –  Customer Service Associate
  • Location – Gurugram (Hybrid)
  • Qualifications – 10+2 in any workstream
  • Experience – 1 + year

 

JOB DESCRIPTION

 

American Express is on a journey to provide the world’s best customer experience every day. The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.

 

Roles and Responsibilities

 

  • To Solve for Amex Card Member’s queries efficiently and provide the world’s best customer experience every day
  • Ability to Take Quick Decisions and Respond to Customer Inquiries. Deliver extraordinary customer care by responding to questions concerning
  • Provide Superior Customer Experience on Calls to Consumer Card Members. Resolve all Customer Queries and Follow Established Procedures as Appropriate
  • Provide alternatives and apply Superior Service No, Call Handling Skills. To Ensure Best Possible Solutions and FCR to Card Members
  • Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
  • Document necessary account information and offer custom solutions that benefit the customer
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

 

Basic Qualifications and Skills

 

  • Minimum 10+2 in any workstream
  • Minimum 1 Year experience in International Voice Process

 

Apply link

 

For  Customer Service Associate  –  CLICK HERE

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Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.

 

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