American Express is Hiring for Customer Service Associate Roles. 10+2 in any workstream Candidates can apply for the post.
American Express job Overview
- Company – American Express
- Role – Customer Service Associate
- Location – Gurugram (Hybrid)
- Qualifications – 10+2 in any workstream
- Experience – 1 + year
JOB DESCRIPTION
American Express is on a journey to provide the world’s best customer experience every day. The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.
Roles and Responsibilities
- To Solve for Amex Card Member’s queries efficiently and provide the world’s best customer experience every day
- Ability to Take Quick Decisions and Respond to Customer Inquiries. Deliver extraordinary customer care by responding to questions concerning
- Provide Superior Customer Experience on Calls to Consumer Card Members. Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Provide alternatives and apply Superior Service No, Call Handling Skills. To Ensure Best Possible Solutions and FCR to Card Members
- Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Basic Qualifications and Skills
- Minimum 10+2 in any workstream
- Minimum 1 Year experience in International Voice Process
Apply link
For Customer Service Associate – CLICK HERE
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