DBS Bank is Hiring for Analyst, Specialist, Contact Centre, Consumer Banking, Technology And Operations Roles. Any Graduate Candidates can apply for the post.
DBS Bank job Overview
- Company – DBS Bank
- Role – Analyst, Specialist, Consumer Banking And Operations
- Qualification – Graduate, MBA
- Location – Work from Home
- Experience – 5 + years
JOB DESCRIPTION
You will serve as the first level escalation point for customers requesting to speak to senior staff. Provide day to day operations management of the contact center, ensuring smooth running of department to meet the needs of business and individuals.
Roles and Responsibilities:
- To monitor calls/chat/ emails of CSO and provide appropriate feedback
- To serve as the training contact point and conduct internal product & process training and service skills trainin
- Follow risk and compliance procedures
- Responsible for the MIS – to provide the stats/reports requested by management/operations/BU for the regional call centre
- Responsible for the Knowledge Management – to facilitate and help maintain Knowledge Management website for India Call Centre
BASIC QUALIFICATIONS & SKILLS
- Excellent Communication skills, good writing skills
- Preferred multiple regional language
- Employee engagement skills
- Experience in banking / financial institutions is preferred. Experience in operations management of a contact centre
- Six Sigma or COPC or Project management experience is an additional advantage. Expert in Ms office
- Graduate / MBA is preferred
- 5-8 years of experience with 2 years minimum in managing people in a BPO
Apply link
For Analyst, Contact Centre, Consumer Banking And Operations – CLICK HERE
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