Concentrix is Hiring for Team Leader, Operations Roles. Any Graduate Candidates can apply for the post.
Concentrix job Overview
- Company – Concentrix
- Role – Team Leader, Operations
- Qualification – Graduation
- Location – Bengaluru, Gurugram, Kolkata
JOB DESCRIPTION
In Concentrix you will be Responsible to lead, mentor, and manage responsible lending team, Underwriters, provide guidance and support to achieve individual and team goal. Managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction. Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Roles and Responsibilities:
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates. Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
BASIC QUALIFICATIONS & SKILLS
- Educational Qualification: Graduation
- Gurugram- two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion. Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable. Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
Apply link
For Bengaluru – CLICK HERE
For Gurugram – CLICK HERE
For Kolkata – CLICK HERE
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