Cognizant jobs is Hiring for Associate – Projects Roles. Any Graduate Candidates can apply for the post.
Cognizant job Overview
- Company – Cognizant
- Role – Associate – Projects
- Qualification – Bachelor’s Degree
- Location – India
- Experience – Fresher or Experienced
JOB DESCRIPTION
- Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
- Adherence to customer security and compliance requirements.
- Implementation of approved change requests in line with customer change management process.
- Responsible for incident life cycle following ITIL / BIC frame work as applicable.
- Adherence to customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
Roles and Responsibilities:
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in Critsit process to resolve the incident in a timely manner.
- Log and triage incidents.
- Coordinate with resolver groups vendors/carriers.
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans (CSI).
- Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
- Effective floor Management.
BASIC QUALIFICATIONS
- Bachelor’s in Science/ Commerce/Engineering or equivalent
Apply link
For Bangalore – CLICK HERE
For Hyderabad – CLICK HERE
For Chennai – CLICK HERE
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