Cognizant careers India 2024- is Hiring for customer service voice Roles. Any Graduate Candidates can apply for the post.
Cognizant job Overview
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- Company –Cognizant
- Role – Senior Process Executive-Voice , Process Executive-Voice
- Qualification – Any Graduate
- Location – Gurgaon, Chennai, Hyderabad, Bangalore
- Experience – Freshers & Experienced
JOB DESCRIPTION
- Effectively communicate information on products/services and/or troubleshoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customers.
- Connect with the customer & provide the highest level of customer satisfaction.
- Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.
- Probe effectively & efficiently to understand customers’ issues and report incidents and resolve all issues received on phone.
- Process Executives are expected to call back on time.
Roles and Responsibilities:
- Receive Inbound calls / make outbound calls to support customers on issues related to account management, CRM issues, customization, analytics, creating Dashboards, creating reports, features etc.
- Make outbound calls to follow up / confirm resolution.
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent experience
Apply link
For Gurgaon :
- Process Executive – Voice – CLICK HERE
- Senior Process Executive-Voice – CLICK HERE
For Chennai :
- Process Executive – Voice – CLICK HERE
- Senior Process Executive-Voice : – CLICK HERE
For Hyderabad :
- Process Executive – Voice – CLICK HERE
- Senior Process Executive-Voice – CLICK HERE
For Bangalore :
- Senior Process Executive-Voice – CLICK HERE
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