British Telecom is Hiring for Customer Service Support Advisor Roles. Any Graduate Candidates can apply for the post.
British Telecom job Overview
- Company – British Telecom Group Group Ailliance
- Role – Customer Service Support Advisor
- Qualification – Any Graduate
- Location – Delhi, Kolkata (Hybrid)
- Experience – Fresher or Experienced
JOB DESCRIPTION
The Customer Service Advisor assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group’s solution portfolio with some supervision.
Roles and Responsibilities:
- Assists in the implementation of specific Customer Service management plans under supervision.
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and with some supervision
- Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
Skills Required
- Billing
- Communication
- Complaint Management
- Continuous Improvement
- Customer Relationship Management
- Decision Making
- Escalation Management
- Growth Mindset
- Inclusive Leadership
- Information Management
Apply link
For british telecom (Delhi) – CLICK HERE
For british telecom (Kolkata) – CLICK HERE
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