American Express is Hiring for Many Roles. Here is everything that you need to know about this post!
American Express job Overview
- Company – American Express
- Role – Customer Care professional, Financial Analyst
- Qualification – Bachelor’s degree
- Location – Hybrid
- Experience – 1 + years
JOB DESCRIPTION
Customer Care professional
Provide Superior Customer Experience to Small Business Card Members who use American Express for several exclusive benefits and services. We not only service, we also indulge in value generation to maximize spending by identifying the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.
Financial Analyst
Assist and support the execution of the Regulatory Reporting Interpretive Office framework. Accurate interpretation and documentation of reporting instructions to ensure reporting requirements and appropriate data elements are captured and adhered to.
Roles and Responsibilities:
Customer Care professional
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- 24/7 & Rotational shifts including night shifts
- Hybrid environment
Financial Analyst
- Work closely, coordinate, and collaborate with various Subject Matter Experts and Regulatory Reporting leaders to review and evaluate control environment, updating risk assessment of reports and risk control matrix.
- Assist in formulating responses to inquiries from the Federal Reserve and key internal stakeholders, while supporting our strong working relationships and communication with the various regulators.
- Contribute to driving continuous process improvements, increase the level of automation, strengthen controls, and
- enhance process documentation.
- Flexibility to work a hybrid schedule.
Basic Qualifications:
Customer Care professional
- Minimum 1 year of meaningful experience in customer service
- Excellent Verbal Communication
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
- Strong interpersonal, communication and listening skills
- Demonstrated Dependability/Self Motivating Skills. Change Management Ability
- Demonstrated Ability to Work effectively within a Team Environment as well as independently
Financial Analyst
- 2+ years of experience in Accounting / Reporting / Auditing.
- Experience working in financial services or other highly regulated environment.
- Strong understanding of U.S. Regulatory and U.S. GAAP requirements.
- Ability to manage multiple priorities, drive projects, and work well under tight deadlines.
- Strong written/oral communication, relationship building, presentation and collaboration skills.
- Proven ability to effectively interact with all levels and stakeholders of an organization including senior leadership/officers, as well as with external regulators and auditors.
Apply link
For Customer Care professional – CLICK HERE
For Financial Analyst – CLICK HERE
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