American Express is Hiring for Customer Service Associate Roles. Any Undergraduates / Graduate Candidates can apply for the post.
American Express job Overview
- Company – American Express
- Role – Customer Service Associate
- Location – Gurgaon (Hybrid)
- Qualifications – Undergraduates / Graduate
- Experience – 1+ years
JOB DESCRIPTION
Handle inbound and outbound customer calls in a professional manner. Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
Assist customers with product or service-related questions, account inquiries. Utilize active listening skills to understand customer needs and ensure their satisfaction. Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
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Roles and Responsibilities
- Visualize & simplify end to end card member experience. Enable & drive process improvement based on voice of customer feedback
- Strive to Customer First Resolution (CFR) and reduce bad demand
- Generate revenue by driving value generation
- Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction
- Deliver to all the key metrics as per organizational goals. Adhere to Quality and Compliance Guidelines
- Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication. Able to address 2-3 conversations simultaneously
Basic Qualifications
- Graduates/ Undergraduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
- Excellent verbal and written communication skills
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking
- Ability to Toggle Between Screens/Tools. Demonstrate personal excellence by remaining positive in difficult situations
- Display a passion to serve by delivering extraordinary service in every interaction with our customers
- The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis. Analytical and problem-solving skills with strong attention to detail
Apply link
AMERICAN EXPRESS Customer Service Associate – CLICK HERE
Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.