Allianz Partners is Hiring for Customer Service Assistant Roles. Any Graduate Candidates can apply for the post.
Allianz Partners job Overview
- Company – Allianz Partners
- Role – Customer Service Assistant
- Qualification – Bachelor’s degree
- Location – Gurugram
- Experience – Experienced
JOB DESCRIPTION
Allianz Partners is seeking dedicated individuals to join our team as Associates in the Roadside Assistance in Support department. As an Associate, you will be responsible for providing exceptional voice support to Allianz Partners’ customers in UK for their roadside assistance needs specially for replacement of vehicles. This role involves working night shifts from our Sector Gurgaon office, ensuring that customers receive timely and efficient assistance.
Roles and Responsibilities:
- Customer Assistance: Provide prompt and empathetic assistance to customers in UK facing breakdowns or accidents.
- Communication: Maintain clear and professional communication with customers, service providers, and internal teams to ensure a seamless customer experience.
- Documentation: Accurately document all interactions and activities related to each customer case in accordance with company procedures.
- Compliance: Adhere to company policies, procedures, and regulatory guidelines while delivering service.
- Team Collaboration: Collaborate with team members to share knowledge, best practices, and provide backup support when necessary.
- Open for shift 24×7.
- Adherence to SLA, KPI and Shift timings.
Basic Qualifications
- Excellent verbal communication skills in English, with a clear and pleasant telephone manner.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Empathetic and customer-focused approach to providing assistance.
- Willingness and availability to work night shifts, including weekends and holidays.
- Computer proficiency for data entry and case management.
- Prior experience in customer service or call centre roles for international client is mandatory.
- Experience in servicing UK/Ireland client would be added advantage.
Apply link
For Gurugram – CLICK HERE
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Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.