Abbott is Hiring for Customer Experience Specialist Roles. Here is everything that you need to know about this post!
Abbott job Overview
- Company – Abbott
- Role – Customer Experience Specialist
- Qualification – Bachelor’s Degree
- Location – Work from home
- Experience – 3 – 5 years
JOB DESCRIPTION
Ensure instrument analytical turnaround time (uptime/repair/maintenance). Conduct customer business review (KPI reviews). Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes). Identify customer training requirements and deliver customer training. Coach customers and share knowledge (education). Identify and resolve customer pain points (troubleshooting)
Roles and Responsibilities
- Replenish and control customer inventory. Build image and brand in eyes of customer
- “Sell” or reinforce Abbott’s total solution value offering. Collect and transmit VOC (Voice of Customer). Contact distributor for certain business opportunity
- Manage VPT process for new instrument opportunity (Value Expansion).. Renewals of most of the assigned accounts (adhering to standard renewals procedures)
- Menu expansion (utilization of existing products; new product launches)
- Service sales, product promotion, price management, service sales, menu expansion, lifecycle management of product, service cost management, contract Life Cycle and Compliance
Basic Qualifications and Skills
- Good sales background preferably in IVD or at least device industry
- Med Tech background is preferred, or with Technical Application History
- At least 3-5 years selling experience
- Good track record in sales performance. Practical interfacing with customers. Strong People management and communication skills
- Trouble shooting / problem solving skills. Strong Negotiation skills
- Strong sales skills and work ethic, service-minded, customer orientation
Apply link
For Mumbai – CLICK HERE
For Work from Home – CLICK HERE
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