Abbott Jobs and Career 2024; Check more details

Abbott is Hiring for Customer Experience Specialist Roles. Here is everything that you need to know about this post!

Abbott job Overview

 

  • Company –  Abbott
  • Role –  Customer Experience Specialist
  • Qualification –  Bachelor’s Degree
  • Location –  Work from home
  • Experience –  3 – 5 years

 

JOB DESCRIPTION

 

Ensure instrument analytical turnaround time (uptime/repair/maintenance). Conduct customer business review (KPI reviews). Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes). Identify customer training requirements and deliver customer training. Coach customers and share knowledge (education). Identify and resolve customer pain points (troubleshooting)

 

Roles and Responsibilities

 

  • Replenish and control customer inventory. Build image and brand in eyes of customer
  • “Sell” or reinforce Abbott’s total solution value offering. Collect and transmit VOC (Voice of Customer). Contact distributor for certain business opportunity
  • Manage VPT process for new instrument opportunity (Value Expansion).. Renewals of most of the assigned accounts (adhering to standard renewals procedures)
  • Menu expansion (utilization of existing products; new product launches)
  • Service sales, product promotion, price management, service sales, menu expansion, lifecycle management of product, service cost management, contract Life Cycle and Compliance

 

Basic Qualifications and Skills

 

  • Good sales background preferably in IVD or at least device industry
  • Med Tech background is preferred, or with Technical Application History
  • At least 3-5 years selling experience
  • Good track record in sales performance. Practical interfacing with customers. Strong People management and communication skills
  • Trouble shooting / problem solving skills. Strong Negotiation skills
  • Strong sales skills and work ethic, service-minded, customer orientation

 

Apply link

 

For Mumbai  –  CLICK HERE

For  Work from Home  –  CLICK HERE

 

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Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.

 

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