Wipro is Hiring for Consultant, Salesforce Business Analyst and Administrator Roles. Check role, salary, location and more details.
Wipro job Overview
- Company – Wipro
- Role – Consultant, Salesforce Business Analyst and Administrator
- Qualification – Bachelor’s degree
- Location – Pan India
- Experience – 2 + years
JOB DESCRIPTION
Consultant, Salesforce Business Analyst
WIPRO- Business Analysts are tasked with facilitating requirements development sessions to gain an understanding of our customer’s current state processes and technology in the CRM space, and supporting implementation work that follows. The BA will elicit current state pain points and uncover gaps in CRM best practices. If staffed as an FSA, the BA will participate in design with the technical team and be responsible for documenting solution options.
Administrator
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction.
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Roles and Responsibilities
Consultant, Salesforce Business Analyst
- The BA will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement Salesforce.com.
- Specific areas of concentration include:
- Building a clear requirements development strategy for each customer engagement.
- Leading discovery workshops, which includes the facilitation and solution presentations.
- Defining Personas.
- Documenting requirements in User Story format.
- Organizing and driving process reengineering sessions
- Identifying and creating an inventory of customer process pain points and gaps in best practices.
- Performing rapid analysis and decomposition of complex business information into functional process components.
- Perform business process modelling, user experience modeling, and basic technical architecture diagramming.
Administrator
- Ensure timely response of all the tickets raised by the client end user
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
BASIC QUALIFICATIONS
Consultant, Salesforce Business Analyst
- Bachelor’s degree in Computer Science, Software Engineering, MIS or equivalent combination of education.
- 2+ years of experience as a Business Analyst or Systems Consultant for a mid sized organization, or direct consulting expertise leading business transformation projects.
Administrator
- Process Excellence – Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk.
- Systems Thinking – Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform
Apply link
For Consultant, Salesforce Business Analyst (India) – CLICK HERE
For Administrator (Mumbai, Hyderabad) – CLICK HERE
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