Adobe is Hiring for Many Roles. Here is everything that you need to know about this post!
Adobe job Overview
- Company – Adobe
- Role – Customer Success Account manager, Business Strategist – Digital Media
- Qualification – Bachelor’s Degree
- Location – Remote / Office
- Experience – Relevant Experience
JOB DESCRIPTION
Customer Success Account manager
Develop understanding of Adobe’s Digital Media line of products and lead with value-led conversations with customers for these solutions. Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
Business Strategist – Digital Media
Develop and implement strategic plans to drive adoption of Adobe Digital Media solutions across enterprise customers, ensuring alignment with organizational goals and improving value realization. Collaborate with key collaborators to identify growth opportunities, analyze usage trends, and implement targeted initiatives to enhance engagement and success metrics within customer organizations.
Roles and Responsibilities:
Customer Success Account manager
- Create a value-based relationship with new & existing North American Adobe SMB customers.
- Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.
- Execute Marketing Qualified Leads with a defined SLA to maximize Revenue.
- Research customer contracts and purchasing history in Adobe’s various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account
- Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.
Business Strategist – Digital Media
- Conduct market research and competitive analysis to identify growth opportunities and potential risks.
- Monitor key performance indicators (critical metrics) to evaluate the success of strategies and recommend adjustments as needed.
- Identify inefficiencies within business operations and propose solutions to streamline processes.
- Work closely with senior leadership to define and prioritize critical initiatives. Collaborate with cross-functional teams (marketing, sales, operations, finance) to implement strategies effectively.
- Stay updated on industry trends, emerging technologies, and market shifts to provide actionable insights.
Basic Qualifications:
Customer Success Account manager
- Bachelor’s Degree or Equivalent
- SMB Segment exposure and proven ability to manage a large customer set
- 3+ Years’ experience in a similar role, with experience in selling SAAS solutions preferred. Excellent communication Skills, both oral and written
- Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch. Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete tasks at hand.
Business Strategist – Digital Media
- Bachelors or equivalent experience in Computer Science, Software Engineering, or a related field preferable.
- Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and CRM platforms
- Competence in business intelligence tools and scenario planning.
- 9-10 years of experience in business strategy, management consulting, or a similar role
Apply link
For Customer Success Account manager – CLICK HERE
For Business Strategist – Digital Media – CLICK HERE
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