JIO is Hiring for Customer service- Advisor Voice Roles. Any Graduate Candidates can apply for the post.
JIO jobs Overview
- Company – JIO
- Role – Customer service- Advisor
- Qualification – Graduation degree in any discipline
- Location – Pan India
- Experience – 6 months – 2 years
JOB DESCRIPTION
Manage all customer interactions as rostered within parameters. Demonstrate ownership on calls when contacted by customers. Offer a solution-based approach for all customer interactions
Roles and Responsibilities:
- Respond to all customers in appropriate tone and language. Educate the customer at every given possible opportunity
- Ensure knowledge product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service. Resolve customer queries within agreed timelines
- Manage outbound campaigns as per business requirement
- Increase, develop and retain customer base through relationship building and service
- Follow all contact center policies, procedures, code of conduct and legislative requirements
Basic Qualifications
- 10 + 2 / Graduation degree in any discipline
- Experience: 6 months – 2 years (Minimum 6 months experience in BPO is mandatory)
- Speak local language
- Basic computer knowledge
- Problem solving skills, customer focus, technical orientation, attention to detail, service mindset
Apply link
For Customer service- Advisor – CLICK HERE
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Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.