Airbnb is Hiring for HR Roles. Any Graduate Candidates can apply for the post.
Airbnb job Overview
- Company – Airbnb
- Role – HR
- Qualification – Any Graduate
- Location – Work From Home
- Experience – 5 + years
JOB DESCRIPTION
In this role, you will collaborate closely with teams across Operations, Global Planning, Program Management, Quality, and Training to ensure optimal capacity, scheduling, and planning. Additionally, you will support leadership by providing comprehensive analyses of productivity, customer satisfaction, operational performance, and adherence to SLAs across all operational teams.
Roles and Responsibilities:
- Demonstrate leadership by setting examples and providing guidance on best practices
- Oversee a team of WFM professionals, ensuring effective planning, scheduling, real-time queue management (RTA), and accurate reporting
- Work closely with global and internal stakeholders to facilitate efficient capacity planning and resource allocation. Ensure operational schedules are synchronized with forecasted demand to optimize workforce utilization
- Lead RTAs in monitoring and managing real-time queues, making adjustments as needed to maintain service levels
- Collaborate with the Operations team to develop and implement real-time mitigation strategies for any deviations from planned schedules
- Lead and/or participate in projects outside of the scope of your department, as assigned by your manager. Ensure effective communication by providing timely project updates to stakeholders
BASIC QUALIFICATIONS
- Minimum of 5 years in Workforce Management (WFM) with at least 3 years in a team handling role, demonstrating proven leadership skills
- Strong expertise in capacity planning and workforce scheduling using Workload and Erlang methodologies
- High proficiency in advanced reporting and data visualisation tools, including Excel, Looker Studio, Tableau, and Basic SQL
- Excellent communication and interpersonal abilities, with a talent for fostering a collaborative and motivating work environment
- A role model who leads by example, inspiring and empowering team members to achieve their highest potential
- Demonstrated ability to independently manage and prioritise projects effectively, ensuring timely and successful completion of key initiatives
Apply link
For Airbnb HR – CLICK HERE
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