Swiggy Careers 2024; Check further details

Swiggy is Hiring for Sr Executive – Relationship & Business Performance Roles. Any Graduate Candidates can apply for the post.

 

Swiggy careers Overview

 

  • Company –  Swiggy
  • Role –  Sr Executive – Relationship & Business Performance
  • Qualification –  Any Graduate
  • Location – Many
  • Experience –  3 -5 years

 

 

JOB DESCRIPTION

 

Swiggy hiring the role of Senior Executive- Relationship & Business Performance for the team of City Business Operations.Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.

Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

 

Roles and Responsibilities

 

  • Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience.
  • Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
  • Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience.
  • Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
  • Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
  • Provide recommendations on the training aspects required to deliver/improve Cx metrics.

 

Basic Qualifications and Skills

 

  • Graduate / 3-5 years of retail management experience
  • Must have led 15+ people/ employees at Retail/ Store.
  • Problem solving, data-driven decision-making
  • Adaptability to dynamic situations.
  • Experience from retail/FMCG/ quick commerce Industry.

 

Apply link

 

For Bengaluru  –  CLICK HERE

For Goa  –  CLICK HERE

For Punjab  –  CLICK HERE

 

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Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.

 

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