WNS is Hiring for Associate / Sr. Associate Roles. Any Graduate Candidates can apply for the post.
WNS job Overview
- Company – WNS
- Role – Associate / Sr. Associate
- Location – Hybrid- Gurgaon, Pune, Bangalore, Mumbai, Chennai
- Qualifications – Graduate and Under Graduate
- Experience – Freshers or Experienced
JOB DESCRIPTION
Handle inbound and outbound customer calls in a professional manner. Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
Assist customers with product or service-related questions, account inquiries. Utilize active listening skills to understand customer needs and ensure their satisfaction. Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
Roles and Responsibilities
- Document customer interactions and update customer records with accurate information.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
- Upsell and cross-sell products or services basis process requirement
- Perform all duties within team and personal targets.
- Must be comfortable with 24*7 work environment especially night shifts.
- Meet or exceed performance targets, including quality assurance scores, customer satisfaction ratings, and response times.
- working knowledge on Farefiling/ PRA/ CRA/ GDS/ Amadeus/Galileo platform will be an added advantage.
Basic Qualifications
- Graduate and Under Graduate
- Fresher or Experienced
Apply link
For Gurgaon – CLICK HERE
For Pune – CLICK HERE
For Bangalore – CLICK HERE
For Mumbai – CLICK HERE
For Chennai – CLICK HERE
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Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information.