Ebay is Hiring for Team Leader / Mate Roles. Any Graduate Candidates can apply for the post.
Ebay job Overview
- Company – Ebay
- Role – Team Leader / Mate
- Location – Work from Home
- Qualifications – Bachelor’s Degree
- Experience – 3 + years
JOB DESCRIPTION
Commercial Teammate (MSO Reactive) supports large merchants, high value/potential and/or new sellers with their day to day operational issues by phone/chat and email, working with the relevant key partners (e.g. Business Unit, Trust team) closely to help sellers’ maintain their standards and healthy selling practices.
Providing a timely resolution as well as maintaining a positive relationship with the account management group. This teammate will be the primary point of contact for AM’s and proactively connect with sellers either via phone or emails to help resolve their issues.
Roles and Responsibilities
- Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes.
- Meet and exceed the turnaround time and quality of delivery as per the specified target, have an eye for details.
- Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
- Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
- Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution
Basic Qualifications
- Graduation is Mandatory
- Demonstrate strong probing and problem solving skills
- Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly. Expert knowledge of MS Office especially PPT and Excel.
- Data interpretation and Quality insight understanding is an added advantage to succeed in this role.
- 3+ years of experience in customer service/ecommerce/handling email or chat services
Apply link
For Team Leader / Mate – CLICK HERE
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